Booking & Refund Policies

Booking Policy

Individual Harbour Tours, Wine and Cheese Cruises, Welcome Island Excursions and Basic Sail classes are due in full at the time of booking. Private group Harbour Tours and Wine and Cheese are 50% at time of booking and balance 14 days before event.  Reservations for Big Lake Adventures and specialty charters require a 50% deposit at time of booking with balance due upon departure.

Private group reservations and payments must be handled through one group representative only.

 Advanced on line reservations:*
*At least one day in advance

Harbour tours, Welcome Island Excursions and Wine and Cheese Cruises are available on-line.

Please call or text ahead for same day last minute availability.
Tel/Text: +1.807.628.3333

Visa, MC, Amex, USD or CDN cash, is accepted on board. If paying by credit aboard please arrive 10 min early to allow for card processing.

Cancellation Policy:

All reservations cancelled at least two full weeks prior to the scheduled trip date are subject to a 15% fee, 85% of fare will be refunded. If a reservation is cancelled within two weeks of scheduled trip date, there is NO REFUND. You MUST call us to cancel a reservation prior to the trip date or no refund will be made.

If WE cancel a trip due to weather or any other conditions, you will receive a full refund of all fares

PLEASE, be sure of your trip before booking.

Refund Policy:

100% refund will be issued if due to the inability of Sail Superior to continue the reserved charter .

100% transferable credit will be issued for the following circumstances:
-If there is a Small Craft Advisory in effect by Environment Canada at the time the charter begins, and, the client wishes not to sail. (Frodo is not considered small craft, however if you have little experience on the water you may not enjoy the rough conditions.)
-If there is continuous rain and lightning just prior to the start of the charter which is expected to last the duration of the reserved charter, and, the client wishes not to sail.

Once a charter begins there will be no refunds unless due to the inability of Sail Superior to continue the reserved charter.

Sleeping Giant Sailing School: Classes and instructional cruises are not cancelled due to weather.

Weather & Routing
Sail Superior.com reserves the right to change destinations and or routing in the interest of passenger and vessel safety.

Definitions:
Small Craft advisory: To alert mariners to sustained (more than two hours) weather or sea conditions, either present or forecast, that might be hazardous to small boats. If a mariner notices a Small Craft Advisory pennant displayed he should determine immediately the reason by tuning his radio to the latest marine broadcast. Decision as to the degree of hazard will be left up to the boatman, based on his experience and size and type of boat. There is no legal definition of “small craft”. The Small Craft Advisory is an advisory in Coastal Waters and Nearshore forecasts for sustained winds, frequent gusts, or sea/wave conditions, exceeding defined thresholds specific to geographic areas. A Small Craft Advisory may also be issued when sea or lake ice exists that could be hazardous to small boats.

Eg. Eastern (Lake Superior, Lake Erie, Lake Ontario) – Sustained winds ranging between 25 and 33 knots (except 20 to 25 knots, lower threshold area dependent, to 33 knots for harbors, bays, etc.) and/or seas/waves 5 to 7 feet and greater, area dependent.

All our excursions, sailing classes and tours are 100% smoke free.

Tales from the lake